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Mental health crisis support

AllEars

A real-time copilot for crisis-line counsellors.

Why AllEars

More support during the call. Less work after it.

AllEars helps operators through difficult conversations, completes the admin and protects every call from start to finish.

Guidance

Support when the call gets difficult

Aligned with the training and protocols your teams already follow.

It suggests a direction, never words to say to the caller — and stays quiet unless strict confidence and safety checks are met.

Administration

All the admin done

Whatever your service requires, completed by the time you hang up.

Every field arrives proposed, not decided. Nothing reaches the record until a person has checked it.

Encryption

Your data, protected throughout

Encrypted and handled under your own security and retention rules.

Audio is transcribed on the device, AllEars retains none of it, and callers are never identified.

Scroll to watch it work
‹
AI
Transcript
Every turn on the record, flagged as it happens
Caller
You (Jack)
You · 00:04
Crisis line, this is Jack. Who am I speaking to?
Caller · 00:11
I'd rather not say my name, if that's alright.
You · 00:17
That's completely fine — you don't have to. We can just talk.
Caller · 00:41
I stopped my sertraline about a week ago. And I've been drinking again.
Medication
Substance use mentioned
Caller · 01:26
Some days I just don't want to be here anymore.
Possible risk: suicidal ideation
Call tools
Everything you need on the call — open any tool for detail.
No record
Patient information
Anonymous caller — nothing on file, nothing looked up.
2 flags
Medical risk
Open →
Look up medications mentioned and assess interaction risk.
Recommended services
Open →
Matched helplines and local care with contact details.
Breathing
Guided 4·7·8 to run live with the caller.
3 free
Supervisor
See who's free and loop one in.
‹ All tools
Supervisor
3 free
AV
Anna Vasquez· Shift lead
Free — Available
Call
SM
Sarah Mensah
Free — Available
Call
TW
Tom Whitfield
Free — Available
Call
DO
David Okoye
Kinda busy — Writing a call debrief
Call
PN
Priya Nair
Busy — On a call
Call
Call notes Carries into the summary
Caller declined to give a name. Stopped sertraline ~1 week ago; drinking has resumed. Expressed not wanting to be here anymore — explored, no immediate plan or means disclosed.
Recording
+44 ••• ••• ••41
Anonymous caller · handler Jack
Duration04:12
Mute
End call
Post-call summary
Anonymous caller · 11:42 · drafted automatically
Draft — review before saving
TranscriptFull record
You · 00:04
Crisis line, this is Jack. Who am I speaking to?
Caller · 00:11
I'd rather not say my name, if that's alright.
Caller · 00:41
I stopped my sertraline about a week ago. And I've been drinking again.
Medication
Caller · 01:26
Some days I just don't want to be here anymore.
Possible risk: suicidal ideation
1Caller information
Caller
Anonymous
Number
•••• ••41
On file
No record
Duration
11:42
Handler
Jack
2Call content
Reason for contact✎ Editable
Caller made contact in acute distress following a week off prescribed medication, with resumed alcohol use.
Risk assessment
LowMediumHigh
Agreed intervention✎ Editable
Active listening held throughout. Grounding offered and accepted. Caller agreed to contact GP regarding the medication stop.
Outcome✎ Editable
Caller settled by close of call. No immediate plan or means disclosed. Declined onward referral.
3Follow-up
Another call needed?
YesNo
Recommended follow-up✎ Editable
Caller is anonymous — no callback possible. Signposted to Samaritans 116 123 and NHS 111 option 2.
Actions
Transcript
Caller audio
New call
Save to patient record

The console

Everything the counsellor needs, on one screen.

The live call, the transcript, the call tools and the notes — one view, built around a single job: staying with the person on the line.

01 · What was said

Live transcription, never miss important details

The conversation is transcribed as it happens, with important details highlighted so you can quickly return to what the caller said.

02 · The next direction

Live guidance, when you need support

Every suggestion draws on the full conversation and established crisis-support techniques. It only responds when strict confidence and safety checks are met; otherwise, it stays silent.

03 · What they’re taking

Medication risks, surfaced as they’re mentioned

When records are available, it surfaces relevant medications and potential health risks. For anonymous callers, it works only with the information they choose to share.

04 · Where next

Find the right service without searching

See the most relevant options for the caller — from an ambulance or crisis team to a GP appointment or local support — with the correct contact details ready.

05 · Who’s free

Supervisor support, prioritised by urgency

Shows who is available, briefs them on the call and directs their attention to the counsellors who need support most urgently.

06 · After the call

All the admin done, ready for your approval

Whatever your service requires, the post-call admin is completed automatically — saving time while leaving everything ready for you to check, edit and approve.

Scroll beyond the call

Beyond the call

Data analysis

Looks across calls to show what is actually working and why people are reaching out — so services can act earlier, not just faster. Every call it learns from is encrypted and anonymised.

Encrypted, and not ours to keep

All data is encrypted. AllEars retains none of it — case notes go into your own systems, and callers are never identified.

Live product demo

Open the live demo

Contact

Talk to us about your service

This inbox is for enquiries about the service and is not monitored for urgent support. If you need help right now, the numbers below are answered around the clock.

Audio is transcribed on device — call content never leaves the room.

If you or someone you know needs support right now, call Samaritans free on 116 123, or the NHS on 111, option 2.